Royal Hawaiian Macadamia Nut, Inc. (“Royal Hawaiian”) recognizes the importance of protecting the privacy needs of users of Royalhawaiianorchards.com (the “Site”), subscribers to our mailing lists, and participants in our surveys, polls, contests, sweepstakes (collectively, “Users”). The following Privacy Statement is based on our respect for our Users' privacy and describes the Personal Information (e.g. name, address, email address, phone number, etc.) we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of such Personal Information. When you provide Personal Information, you are consenting to the manner in which we will collect, use, disclose and otherwise manage your Personal Information, as set out below.
Who May Use the Site:
Our Site is not intended or designed to attract users under the age of 13. Although Royal Hawaiian and our Site do not specifically seek to obtain any information from children under the age of 13, there are certain areas of our Site that children may visit. Royal Hawaiian does not knowingly collect personal information from individuals under 13. If individuals under 13 years of age wish to participate in contests or promotions, they must obtain the consent of their parent or guardian. If you are under 13, we ask that you not send us any Personal Information unless you have parent or guardian permission. In the event that we learn that such information has been sent to our Site, we will not create a profile or otherwise retain the child’s information.
Our Site is intended for users from the United States and those not governed by privacy policies of other countries. Users from the other countries are advised not to disclose Personal Information to our Site. Information sent to us will be housed on servers located in the state of California, in the United States. Do not send us information unless you consent to the application of U.S. law and to the use and disclosure of your information consistent with this Privacy Statement.
Information Collected and Used by our Site:
We will only collect Personal Information which you knowingly and voluntarily provide. We may collect Personal Information that you provide us when you:
• Register on the Site. Registration is an optional service provided by our Site. You do not have to register to browse on our Site, but you may have to register to (a) subscribe to a subscription list or newsletter, (b) purchase products on our Site, or (c) participate in a survey, poll, sweepstakes or contest that we are promoting. When you register, you are asked for certain Personal Information, such as your name, address, phone number and e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping on the Site quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing mailings from Royal Hawaiian.
• Participate in Contests, Sweepstakes, Polls or Surveys, or other Royal Hawaiian Activities; Pose a Question. When you submit a question, participate in a survey or poll, enter a contest or sweepstakes, or participate in other Royal Hawaiian Activities through our Site (collectively, “Royal Hawaiian Activities”), we may collect your Personal Information to administer your participation in such Royal Hawaiian Activity. At the time you are participating in a Royal Hawaiian Activity, we may ask your permission to send you future marketing information.
Other Ways We Collect and Use Your Personal Information:
Promotional Information and Marketing Materials. We would like to inform you of products and services, sales and special offers that might benefit you. When you register online, request a newsletter or mailing list or participate in a Royal Hawaiian Activity, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. If you would like to stop receiving such promotional information from us, please see the "Marketing & Contact Preferences/Opt-out /Updating or Removing Information" section of this Privacy Statement.
Access to Personal Information by Companies that Work with or on Behalf of Royal Hawaiian. Some of our operations, such as our electronic commerce, may be managed by service providers who are unaffiliated, third party companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Site or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing fulfillment houses. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform these contracted for functions. We will not authorize these companies to use your Personal Information for any reason other than to provide you with specific contracted for services. For reasons of security, our Site does not store credit card information permanently on any Web server.
Other Uses of Personal Information. We may also use the Personal Information you voluntarily provide, in addition to information provided to us from our service providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We may use that combined information to enhance and personalize your experience with our Site, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
We may also collect Personal Information about you from our service providers who provide us with e-commerce related services related to the Site. Our Web server automatically logs non-specific information about users including IP address, aggregate user data (which will not contain any Personal Information related to a single visitor), and browser type. This data is used to manage our Site, track usage and improve the Site’s functionality. This non-specific information may be shared with third-parties to provide more relevant services and advertisements to users.
Disclosures of Personal Information in Legal Proceedings.
If Royal Hawaiian, the Site or any of our service providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, we or the applicable service provider may, without your consent or any notice to you, provide such information.
In matters involving claims of personal or public safety, we or the applicable service provider may provide your Personal Information to appropriate authorities without your consent or court process or any notice to you. We or our service providers also may provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Royal Hawaiian, the applicable service provider. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.
Our Site uses a technology called "cookies". A cookie is a tiny element of data that our Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. Cookies also allow us to store Users’ preferences and to record session information, for purposes including ensuring that Users are not repeatedly offered the same advertisements and to customize newsletter, mailing list, advertising, and Web page content based on browser type and user profile information. We do not link the information we store in cookies to any Personal Information you submit while on our site. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set -- each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences -- however, you must enable cookies from our Site in order to use most functions on our Site. Our Site may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Site. These tracer tags are used to help us optimize and tailor our Site for you and other future website visitors.
Posting on the Blog:
Our Blog (“Blog”) makes it easy to express yourself but please remember that what you post publicly could embarrass you or expose you to danger. Here are some common sense guidelines that you should follow when using our Site:
• Don't forget that our Blog is a public space. Don't post anything you wouldn't want the world to know (e.g., your phone number, address, IM screens name, or specific whereabouts). Avoid posting anything that would make it easy for a stranger to find you.
• Harassment, hate speech and inappropriate sexual or other content is not acceptable content for the Blog.
You agree that Royal Hawaiian and the Site are not responsible for any thing you post or any result of your postings. If you reveal information about yourself or others that creates danger you will have to take responsibility for the results. Royal Hawaiian cannot do so.
Our Site may provide links to other Web sites or resources. These links are for your convenience only and are not under our control. You acknowledge and agree that Royal Hawaiian and our Site are not responsible for the availability of external Web sites or resources, and Royal Hawaiian and our Site do not endorse such Web sites, their contents, advertising, products, or other materials. You further agree that Royal Hawaiian and our Site shall not be responsible or liable, directly or indirectly, for any damage, viruses or loss caused or alleged in connection with your use of content, goods or services available on an external Web site or resources. In the event you decide to access or use any other Web sites, you agree to do so at your own risk.
Marketing & Contact Preferences/Opt-out /Updating or Removing Information:
At various points during the registration process on our Site, when signing up for a Royal Hawaiian Activity, or when subscribing to a newsletter or mailing list, you may be asked to indicate your willingness to allow us to communicate with you on an on-going basis, or receive updates or notifications regarding the Service. We will honor your preferences. At any time, however, you may (a) stop the receipt of a particular promotional or notification email by clicking on an "unsubscribe" hyperlink contained in any promotional or notification emails we send you, or (b) opt out of further disclosures of your personal information to third parties or by contacting us at: [mailing address] or by e-mailing us at [email address]. It may take up to six (6) weeks to modify your preferences.
All information, including order information such as credit card number and delivery address, provided to the Site is transmitted through the Internet using SSL (Secure Socket Layer) encryption. SSL, an industry standard, is a coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Since any order information you provide to us on the Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order other items through our Site. The most recent versions of Netscape Navigator™ and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft Web site respectively. We protect account information by placing it on a secure portion of our Site. We do not store credit card information permanently so you must supply the information each time you order.
Unfortunately, no data transmission over the Internet is 100% secure. Royal Hawaiian and the Site will take reasonable measures which it believes are appropriate to protect your personal information from loss, misuse, alteration or destruction, however, Royal Hawaiian cannot ensure or warrant the security of that information.
Privacy Statement Modifications:
From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our Site or send an email describing the changes.